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Senior Salesforce Service Designer (f/m/x)

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ionicons-v5-n Germany
ionicons-v5-j Service Design
ionicons-v5-e Permanent
ionicons-v5-g English, German
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The role in our organisation:

As a service designer, you’re consulted to help mid-size and large enterprises with digital transformation, towards a more customer-centric or data-driven organization by the use of Salesforce. You have a holistic view and an eye for detail, which will not withhold you in envisioning our client’s future way of working and delivering this vision on the digital transformation and design of our client’s future marketing, sales, and services processes.

We are looking for proactive colleagues who:
  • Can run the service design process as part of our Salesforce implementation projects in a way that their outcome meets clients needs, working closely together with our client and your colleagues
  • You are able to set up a highly collaborative environment during projects, within our multidisciplinary team composed of Salesforce-developers, architects, business consultants, product owners, scrum masters of Nextview, and our client.
  • You conduct fast-track user research, translating results into tangible and feasible future scenarios of end-to-end processes and user flows.
  • You dive deep into our client’s organization, conducting business research to define and prioritize objectives and goals together with our client.
  • You support our sales representatives with your ability to define our client’s design challenge via design workshops, co-create towards project approaches, RoM of implementation projects, ability estimate delivery activities, objectives, budget, and timing, and describing deliverable
  • Will further strengthen and develop Nextview’s in-house Design-Led approach, by testing and implementing the process with our clients, and creating documentation for the business and customers to use.

We offer you a welcoming spot in our Design Team. This team will provide you the inspiration and support from our own design field. More insights, knowledge, and enthusiasm are brought in by our direct colleagues from the advisory team; business consultants, industry leads, and program managers. During our high pace implementation projects at our clients, you will truly be submerged in our multidisciplinary teams working alongside the advisory consultants, our Salesforce consultants, and the teams on the client-side.

Education and Experience
  • You bring along more than 7 years of experience designing digital services and experiences and/or digitizing business processes and you can enrich our own design team with a proven track record of Design tools and techniques.
  • Bachelor and/or Master’s degree in Design or Design research, strategic design management, digital design or related discipline, or equivalent professional design training experience.
  • Ability to advocate the importance of design (thinking) during projects, to enthuse non-designers, and create ambassadorship of our design-led approach within our Nextview community and our clients’ project teams.
  • Ambition to create value for our clients’ business via customer-focused and user-centered design-led approach.
  • Being able to empathize and communicate on a direct user-level and C-suite level
  • Industry knowledge within the fields of Manufacturing & Consumer Products, Professional Services & Utilities or Financial services is a plus.

  • Experienced with an agile way of working
  • Digital perspective
  • Customer focus and design consultancy
  • (visual) Communication skills; ability to translate technical or abstract concepts into non-technical and tangible language and visuals
  • Storytelling abilities
  • Combination of tactical and strategic skills
  • Facilitating the decision making process at our client and managing risks.
  • Strategic thinking
  • User and human focus
  • Prototyping

Please make sure that your application, in addition to your CV, includes a portfolio that demonstrates your passion for digital transformation and proves the ability to translate abstract information about complex matters into tangible insights, concepts, and vision clearly communicative to outsiders.

What we offer you:

With a distinctive, design thinking-oriented approach and FD Gazelle winner for seven years in a row, Nextview is a leading consultancy that supports national and international companies in their digital transformation in more than sixty countries.

Working at Nextview means working in an innovative, fast paced and diverse environment. With lots of opportunities to develop yourself and drive digital transformation with our valued customers. Check out our values, guiding principles and culture combined with our unique working formula. We’ll grab every opportunity to celebrate memorable moments. Nextview has been awarded as a Great Place to Work in 2017 / 2017 - 2018 / 2018 - 2019 and 2020 - 2021. We are a certified B Corp; a community of leaders, driving a global movement of people using business as a force for good.

Our benefits include individual mobility regulation. You can choose between a public transport card (BahnCard100), and mobility budget. Also, you will have a bonus based on your individual goals and company performance.

At Nextview we see and live the added value of diversity:

In line with this philosophy, we want to employ you regardless of your age, cultural or ethnic background, your physical and mental abilities, your gender, your gender identity, your gender expression and/or your expression and/or your gender characteristics, your sexual orientation and your religion/belief are cordially invited to apply for this position.

About Nextview:

Nextview is a leading independent Salesforce consultancy in Europe. Founded in 2009 and as a Platinum Salesforce Partner it helps its customers with digital transformation by creating value through customer focus, data intelligence and business optimization. By combining business consulting with design thinking, Nextview achieves quick results with minimal risks. With Salesforce expertise and sector-specific knowledge of the financial services, manufacturing and professional services sectors, Nextview is a trusted partner for various multinationals and leading companies in more than 60 countries. Nextview has Design Thinking Centers in Amsterdam and Eindhoven and is planning to open further Design Thinking Centers in Frankfurt, Munich and Hamburg. With 100+ employees, Nextview has been recognized as a Great Place To Work for the past four years, driven by its mission of ‘Creating a positive impact by being an awesome company that inspires’. The organization has been a certified B-corp since 2017 and has proudly been an FD Gazelle winner for seven consecutive years.

Ilka Tuinstra Managing Design Lead (hiring manager) Connect with me
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Meet your future colleagues

“I like to work in an agile and constructive environment with inspiring people from all over the world”
Quote Thomas
Thomas, Manager of Staff
“Nextview is a great place to work for me because everyone is treated equally. It is an open environment where everybody’s opinions are taken into account”
Quote Nubia
Nubia, Business Analyst
“Nextview stands out because of its flexibility, supportiveness and honesty. They go the extra mile to celebrate the individual. It truly is one big family”
Quote Mille
Mille, Salesforce Consultant
“Nextview stands for Trust, Inspiration and Fun - A "Great Place To Work"!”
Quote Angélique
Angélique, Managing Director
“Great colleagues, teamwork and a unique proposition for Digital Transformation makes Nextview a great place to work and impact the success of our clients”
Quote Ton
Ton, Director Advisory
“Work like friends is not just a statement, it's daily business at Nextview!”
Quote Stephan
Stephan, Senior Salesforce Consultant
“I find it important that we as individuals keep on finding the sweet spot between company goals and our own passions - it's where we truly make a difference!”
Quote Stef
Stef, Practice Manager Customer
“If you are looking for a place to work where you can grow, enjoy challenge and create your own career path Nextview is place to be”
Quote Ewa
Ewa, Senior Salesforce Consultant
“I love working at Nextview as I get to work with people who are truly passionate about the power of Salesforce and always go the extra mile!”
Quote Lars
Lars, Sales Director
“At Nextview you are able to explore your real passion in work so you create your chances to develop as a person and as a team as a whole together”
Quote Paul
Paul, Salesforce Consultant